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FAQ

Frequently asked questions


You have 30 days from your order date to request a return. Once you have requested a return, you have 7 days to ship your item(s). If you do not ship your return within 7 days from the return request date, your order may be eligible for store credit only. No returns will be accepted without a return authorization. A return authorization is created when your return request is approved. To request a return authorization, see article “How do I return an item?” All items must be unworn with the original tags attached. All items are returnable. We reserve the right to return any item that does not comply with our return policy.




Returns and Exchanges


What is your return policy?

  • You have 30 days from your order date to request a return. Once you have requested a return, you have 7 days to ship your item(s). If you do not ship your return within 7 days from the return request date, your order may be eligible for store credit only.
  • No returns will be accepted without a return authorization. A return authorization is created when your return request is approved. To request a return authorization, see article “How do I return an item?”
  • All items must be unworn with the original tags attached.
  • All items are returnable,
  • We reserve the right to return any item that does not comply with our return policy.




When will my order be shipped?


  • Orders placed with Economy shipping will ship within 1—2 business days. Please note that orders placed after 11:00AM EST on Friday or over the weekend will ship on the following Monday (excluding major holidays).
  • Expedited and Overnight orders placed by 1:00PM EST Monday—Friday will be shipped same day and deliver on the next business day. Please note that Expedited and Overnight orders placed after 1:00PM PST on a Friday, Saturday or Sunday will ship on the following Monday (excluding major holidays).
  • On occasion, orders are held to be reviewed by our team; these orders may be subject to shipment delays.




How long will it take for my order to arrive?


For economy shipments within the US, you can expect your order to arrive in 6—10 business days once it has shipped from our distribution center. Domestic shipping guidelines apply to shipping within the contiguous United States only. Orders shipped to Alaska, Hawaii, APO, FPO, and US Territories including Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands, and Micronesia are considered non-domestic and are subject to longer ship times. On occasion, orders are held to be reviewed by our team; these orders may be subject to shipment delays. ZeGen Sport Wear is not responsible for delays in shipping or delivery that result from factors outside our control such as inclement weather, acts of God, or any other shipping-related issue(s). Under any circumstance, ZeGen Sport Wear is not responsible for incidental or consequential damages.




How can I track my order?


  • You can also find your tracking number by logging into your ZeGen Sport Wear account.
  • Once your order has shipped, we will send a confirmation email that includes tracking information.
  • Please allow up to 24 hours from when you receive your tracking number for activity to update.




Do you ship internationally?


  • We are only offering Domestic Shipping at this time.




Why doesn’t my promo code work?


  • Promo codes can only be applied to full price items, unless otherwise stated.
  • Once a promo code is used, it cannot be used again for another order.
  • Promo codes are non-transferable.